As a kitchen exhaust cleaning company, identifying a bad customer can be crucial to the success of your business. A bad customer can cause numerous problems such as payment issues, unreasonable demands, and even damage to your company’s reputation. Therefore, it is important to be able to spot these customers early on and take necessary steps to avoid doing business with them. Here are some ways a kitchen exhaust cleaning company can identify a bad customer:
- Price-Shopping: A customer who is only interested in getting the lowest price possible without considering the quality of service is likely to be a bad customer. Such a customer may try to negotiate excessively or ask for unreasonable discounts.
- Lack of Respect: A bad KEC customer may show a lack of respect towards your company and your employees. They may use offensive language, make unreasonable demands, or act in a condescending manner. Such behavior can lead to conflicts and create a negative work environment.
- Payment Issues: A customer who consistently pays late or has a history of bad checks or credit cards is likely to be a bad customer. They may also demand payment terms that are not reasonable or refuse to pay for services that have been provided.
- Unreasonable Demands: They may demand services that are not within the scope of your company’s expertise or refuse to follow your recommendations. For example, requesting for you to clean the baffle filters when they should be maintaining them on a regular basis.
- Negative Reviews: A customer who has a history of leaving negative reviews on social media or other online platforms is likely to be a bad customer. Such customers may be difficult to please and may have unrealistic expectations.
- They do not want to see before/after pictures: If a client is not impressed or even interested in seeing your before and after pictures this could be a red flag. This could mean the client only wants to get the cleaning done and a certification sticker and is not interested in the job being done right. A good customer will understand and appreciate the documentation that an application like My Tech Pix provides in documenting the KEC service and how the cleaning was done to NFPA-96 Standards by your technicians.
To avoid doing business with bad customers, it is important to have a screening process in place. This process can include a questionnaire or interview to determine the KEC customer’s needs and expectations. It is also important to have clear policies in place for payment terms, cancellations, and changes to the scope of work. Ultimately, the key to success is to maintain a professional and respectful attitude towards all customers and to provide high-quality service to build a loyal customer base.
